NYSAC A Distress Call to Rescue 9-1-1
The nation's 9-1-1 systems have evolved technologically since the first emergency call was made in the small Northern Alabama town of Haleyville in 1968.
The computer that guided the first moon landing was unveiled that year. Publicly available mobile phones were still 16 years away.
Times have changed. Nearly 50 years later, and at a time when the public expects service providers to be at the leading edge of technological advancements – or striving toward it – many of New York's county-based 9-1-1 systems, and the county officials responsible for maintaining them, are having difficulty keeping up with the cost and pace of progress in the important field of emergency response.